Privacy Policy

Privacy Policy

Effective Date: 13 November, 2025

This Privacy Policy (“Policy”) describes how Panshul Multitrade Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information through our website www.panshulmultitrade.com
 (the “Website”) and our mobile application Zyncify (the “App”).

By accessing our Website or using the Zyncify App, you agree to this Policy and to the collection and use of information as described below, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Scope

This Policy applies to:

Visitors and users of our Website, which primarily provides company, product, and contact information.

Registered users and users of our Zyncify App, which offers business card scanning, lead management, and sharing functionalities.

2. Information We Collect

Depending on your interaction (website or app), we may collect the following types of data:

From the Website

Contact Information: When you fill out forms or contact us (name, email address, phone number).

Technical Information: IP address, browser type, device type, operating system, and analytics data (for site improvement).

Cookies: Basic cookies to analyze website usage and performance (no tracking or advertising cookies).

From the Zyncify App

Personal Information: Name, company name, designation, phone number, and email address obtained from scanned business cards or manual entry.

Image Data: Business card images uploaded via camera or gallery, processed to extract text data.

Contacts Data: If you choose to import leads from your phone contacts, we access only the data you authorize.

Usage Data: Device details, app version, crash reports, and general analytics.

Sharing Activity: When you share leads via WhatsApp, email, or other channels, we may log that a share occurred (not the message content).

3. Purpose of Collection and Use

We process collected information for legitimate business purposes, including:

To provide, maintain, and improve the Zyncify App’s functionality.

To generate, store, and manage your leads.

To facilitate sharing of leads via communication apps or email.

To respond to user queries and support requests.

To analyze website and app usage for performance improvements.

To send updates, announcements, or marketing content (only with consent).

To comply with legal and regulatory requirements.

4. Lawful Basis for Processing (as per DPDP Act, 2023)

We process personal data only under lawful bases, such as:

Consent: When you voluntarily provide information or grant permissions.

Legitimate Use: When processing is essential to provide app functionality, website operation, or user support.

You may withdraw consent at any time by adjusting permissions in your device settings or contacting us.

5. Data Sharing and Disclosure

We do not sell, trade, or rent user information. We may share data only:

With your consent — for example, when you share a lead through WhatsApp or email.

With trusted service providers assisting us in hosting, analytics, or customer support (under strict confidentiality).

When required by law or government authorities.

To protect our legal rights, property, or user safety.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by law.

Website data (like form submissions) may be stored for limited periods for business or legal reasons.

App data (like scanned leads) remains until you delete it or uninstall the app.

You may request deletion of your information at any time.

7. Security Measures

We use appropriate technical and organizational safeguards — including encryption, access controls, and secure servers — to protect your information.
While we take all reasonable steps, no system is 100% secure, and we cannot guarantee absolute data security.

8. Your Rights Under Indian Law

As per the Digital Personal Data Protection Act, 2023, you have the following rights:

Right to Access: Obtain details about your personal data.

Right to Correction: Update or correct inaccurate information.

Right to Erasure: Request deletion of personal data when it’s no longer required.

Right to Withdraw Consent: Revoke permissions or access previously granted.

Right to Grievance Redressal: Lodge complaints if you believe your data has been misused.

You can exercise these rights by contacting us at the details provided below.

9. Children’s Privacy

Our Website and App are intended for users aged 13 years and above.
We do not knowingly collect personal information from children under 13.
If we become aware of such collection, we will delete the data immediately.

10. International Data Transfers

Your data may be processed or stored on servers located outside India.
We ensure such transfers comply with the Digital Personal Data Protection Act, 2023, and adequate safeguards are in place.

11. Grievance Redressal Mechanism

If you have any concerns, complaints, or requests regarding your personal data, you may contact our Data Protection Officer (DPO).
All grievances will be acknowledged within 7 working days and resolved within 30 days from the date of receipt.

Data Protection Officer (DPO)
Panshul Multitrade Private Limited
Email: info@panshulmultitrade.com
Address: B/1204, ICONIC SHYAMAL, SHYAMAL CROSS ROAD, AHMEDABAD

12. Updates to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page with a revised “Effective Date.”
You are encouraged to review this Policy periodically to stay informed about how we protect your data.